I
Overview
Our work is custom and billed for time, so most of it cannot be undone. This policy says what we refund and what we don't.
Legal · The Covenants← Return to the scriptorium
Refund Policy
Short, and in plain English.
Last revised · September 15, 2026II
Deposits
Project deposits are not refunded. They pay for discovery, planning and the people we set aside before the main work starts.
III
Milestone Projects
- ⁜A milestone you have approved is not refunded.
- ⁜Cancel mid-milestone and we invoice the work done up to that date.
- ⁜Anything prepaid beyond that is refunded within 14 business days.
IV
Retainers
- ⁜Retainers are billed in advance and not refunded once the month has started.
- ⁜Give 14 days' written notice before the next billing date and you won't be charged for the following month.
- ⁜There are no partial-month refunds.
V
Platform Plans
- ⁜Cancel within 48 hours of a new billing cycle and we refund that cycle in full.
- ⁜After that, the plan runs to the end of the paid period with no partial refund.
VI
When We Refund
- ⁜We failed to deliver the agreed scope and did not fix it within a reasonable time.
- ⁜We cancelled the project without cause.
- ⁜You paid twice by mistake. The duplicate is refunded in full within 5 business days.
VII
Disputes
Email [email protected] and tell us what went wrong. A conversation usually sorts it out. If it doesn't, both sides try mediation before going to court.
VIII
How to Ask
Email [email protected] with the project name, invoice number and reason. We acknowledge within 2 business days and aim to settle within 10.
IX
How You Get It Back
Refunds go back to the original payment method, usually within 5 to 10 business days of approval depending on your bank.
X
Changes to This Policy
We may change this policy. Changes apply to projects signed after the change. Running projects keep the policy they signed under.
XI
Contact
Billing questions: [email protected].
Colophon
Questions? Write to [email protected].
Ordo · Bytorum