Refund Policy

Overview

We take pride in our work. Our services are custom and time-based, so this policy aims to be fair to both sides.

Deposits & Upfront Payments

Deposits paid to initiate a project are non-refundable. The deposit covers initial discovery, planning, resource allocation, and kickoff work performed before the main engagement begins.

Milestone-Based Projects

• ⁜Payments made for a completed and approved milestone are non-refundable.
• ⁜If you cancel before a milestone is complete, you will be invoiced for the proportional work completed up to the cancellation date.
• ⁜Any unused portion of a prepaid milestone payment will be refunded within 14 business days, minus the value of work already delivered.

Retainer & Subscription Services

• ⁜Monthly retainers are billed in advance and are non-refundable once the billing cycle has started.
• ⁜You may cancel a retainer with 14 days written notice before the next billing cycle to avoid being charged for the following period.
• ⁜No partial-month refunds are issued for early cancellation within an active billing cycle.

Eligibility for Refund

• ⁜Bytes Monks has materially failed to deliver the agreed scope of work after a reasonable cure period.
• ⁜The project was cancelled by Bytes Monks without cause.
• ⁜A duplicate payment was made — the duplicate amount will be refunded in full within 5 business days.

Dispute Resolution

Before requesting a refund, email us at [email protected] and tell us what went wrong. A conversation usually sorts it out. If a resolution cannot be reached, both parties agree to attempt mediation before pursuing formal legal action.

How to Request a Refund

Send a written refund request to [email protected] with your project name, invoice number, and reason for the request. We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

Refund Method

Approved refunds will be returned via the original payment method. Processing time may vary depending on your bank or payment provider (typically 5–10 business days after approval).

Changes to This Policy

Bytes Monks reserves the right to update this Refund Policy at any time. Changes take effect for new projects signed after the updated policy date. Active projects remain governed by the policy in place at the time the contract was signed.

Contact

For refund enquiries or billing questions, reach us at [email protected].